Reply from Wondershare MobileTrans Updated Sep 5, 2022 May I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at We'll take care of your concerns and help you out ASAP. 17-10-2022 We are willing further look into your case, however, there is still no update from you yet. Look forward to getting in touch with you sincerely. If we only receive your dissatisfaction, but cannot know the real manifestation or cause of the problem to further help you solve it, there will be no change or help for your current situation. To better take care of your concern, would you please send us your contact email or order number? So that our senior technical support can contact you to collect more details for further troubleshooting and then evaluate a solution accurately. We desperately hope to clarify this matter and then help you save your time and energy, however, the current information is too limited. I understand your feeling, and it would be very depressing to realize a product you are interested in that didn't work the way you expected. Reply from Wondershare MobileTrans Updated Oct 17, 2022

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